Step 1
Open the support menu
Go to the app's bottom menu and press the help icon; bgd6 Contact opens
bgd6 Contact inside app
Step 2
Describe the problem briefly
Account, login, or payment? Write in 2 lines; with a screenshot, the team quickly understands
Step 3
Send, and see the answer
After sending, a confirmation arrives; for common questions, quick answers; urgent cases are watched by Dhaka team
bgd6 Support: App is fastest way to get
Sites take time finding the menu; here everything is inside the app, so bgd6 Support, bgd6 Help, bgd6 Contact are in one place
Users from Dhaka, Chattogram, and Khulna can send questions in the same way; if you ask about bKash, Nagad, or Rocket, there is a separate section; this setup works for 365K+ active users
- All help in one place inside app
- Send reports with screenshots
- Easy message in Bengali
- Info on 719+ titles is easy
Other contact options
Live message support
For quick answers, live message is good; login issues, account verification, or app settings, write in one line
Log in to viewFAQ page
All small guides are arranged on the bgd6 Help page; setup, troubleshooting, and payment questions are together
Open the help centerDhaka-based information
Answers in Dhaka time zone, and a separate section for local users about bKash, Nagad, and Rocket
Our identityQuick info at a glance
Frequently asked questions
Login problems: what to do?
First, check the password for a match, then send a short message to bgd6 Support; common mistakes are found within 2 minutes.
Questions about bKash or Nagad?
Enter the transaction number; screenshots help; Rocket users can also report the same way here too.
How to view account security?
If unfamiliar device, log out first, then open the security guide in bgd6 Help.
Small tips before contact
Repeatedly writing the same question causes delay; please include your user ID, time, and the wrong message together so support understands at once.
On Android 8+ phones, the app runs smoothly; if network slows, even outside Dhaka send text messages; small screenshots beat long explanations.